At Travel & Health Guatemala (THGuatemala), we are committed to providing a professional, transparent, and reliable service. As many of our tours and experiences involve advance reservations with local communities, accommodation providers, transport operators, and other partners, the following cancellation and refund policy applies to all confirmed bookings unless otherwise stated in the specific itinerary.
60 days or more before arrival – 75% refund
A refund of 75% of the total trip cost will be issued.
30–59 days before arrival – 50% refund
A refund of 50% of the total trip cost will be issued.
Less than 30 days before arrival – No refund
No refund will be issued due to commitments already made with our suppliers and community partners.
Any bank transfer fees or payment processing charges are non-refundable.
Requests to modify travel dates or services will be considered subject to availability and the conditions of our suppliers. Additional charges may apply.
If a traveller chooses to leave the programme before its scheduled completion, or is unable to continue due to circumstances beyond the control of Travel & Health Guatemala, no reimbursement will be provided for unused services or remaining portions of the itinerary.
THGuatemala shall not be held responsible for cancellations, delays, or modifications caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather conditions, strikes, political disturbances, public health emergencies, or other force majeure events.
Minor adjustments may occasionally be necessary due to weather conditions, road access, operational requirements, or community considerations. Any significant changes will be communicated promptly, and we will always seek to provide an equivalent or improved alternative whenever possible.
We strongly recommend that all travellers obtain comprehensive travel insurance covering cancellation, medical expenses, personal belongings, and unforeseen travel disruptions.
We do not sell or provide travel insurance.
Fair & transparent
These policies are designed to balance flexibility for our guests with the commitments we make to hotels, transport providers, guides, and local communities throughout Guatemala.
By confirming a booking with Travel & Health Guatemala, travellers acknowledge and accept the terms outlined above.
